The main parts have a warranty of 2 years. This covers mechanical and electrical components: including handlebars, forks, seat, motor, controller, battery and charger. The main body of the frame is covered for five years against breakage.
The warranty is subject to proper care and reasonable use of the bikes under the recommended rider/luggage weight restrictions.
Consumables, including Bulbs, brake pads, inner tubes, tyres, chains, cables, etc. can be purchased online or from your local dealer.
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resaleable condition. Returns should be made within a reasonable time of 14 days and in original, undamaged packaging. Suppose we find that the product has not been returned to us in a fully resaleable condition. In that case, we reserve the right to refuse a refund on the item or deduct a reasonable amount of the original selling price from the refund.
Any refund will cover the cost of the goods but will exclude the non-refundable delivery charge. The cost and risk of returning goods is the responsibility of the customer. The customer should arrange their shipping back to Juicybike and ensure that the parcel is adequately insured.
a) Faulty goods notified to us WITHIN 14 days of delivery will be collected, repaired or replaced, and re-delivered free of charge. Note: We may decide to issue a full refund at our discretion instead of providing a repair or replacement.
b) Faulty goods notified to us AFTER 14 days and within the warranty period are to be returned to Juicybike or one of our verified dealers at the expense and risk of the customer. The customer should arrange their shipping back to Juicybike and ensure that the parcel is adequately insured. Goods that are repaired or replaced under warranty will be re-delivered free of charge. Note: We may decide to issue a refund at our discretion instead of providing a repair or replacement.
Refunds are dependant on the condition of the goods received back. Damaged or incomplete goods will not be refunded in full. Goods damaged as a result of misuse will be subject to a repair and redelivery charge. We will advise the customer of all chargeable repairs before such work commences.
Repairs or replacements will be made free of charge within the warranty period, only where the fault is not caused by misuse of the product or through normal wear and tear. Goods damaged as a result of abuse will be subject to repair and redelivery charges. We will advise the customer of all chargeable repairs before such work commences.
We provide two year's return-to-base warranty as standard on all essential electrical parts: motors, batteries and controllers subject to proper care for and reasonable use of the bikes. We stock specialist spare parts and batteries, so you will always be able to maintain your bike and keep it in tip-top condition.
Juicy Bike will endeavour to stock replacement parts for all models for at least five years after purchase. Where parts are unobtainable and obsolete, we will attempt to assist the customer in finding a suitable alternative part to repair the bike.