Q: WHAT HAPPENS IF I LOSE THE KEY FOR MY BATTERY?
A: Not to worry - every battery comes with at least two keys, so losing the first isn't the end of the world - have the spare copied at any high-street key cutter if you lose the first. If both keys are lost, we can replace the battery's lock barrel for a fee, but we highly recommend avoiding this scenario by storing your extra key somewhere safe. That way, you'll always be able to ride your bike.
Q: CAN I RIDE MY BIKE IN THE RAIN?
A: Absolutely. While we wouldn't recommend setting off into a downpour, all Juicy bikes are water-resistant and shouldn't encounter any problems riding in the rain. Like all bikes, they benefit immensely from being allowed to drip dry in the garage and appreciate a good clean of the chain and gears after a, particularly muddy ride. One other water-related tip: don't ride through any puddle deep enough to submerge any part of the bike's underside. This area is often home to the bike's control unit and doesn't take kindly to being fully immersed for apparent reasons.
Q: DO I NEED TO PEDAL?
Yes. Ebikes operate using a Pedal Assist System (PAS) - start to pedal, and the motor will activate; stop, and the engine stops - it's a smooth push that feels a lot like being suddenly lighter and fitter. You can decide how much assistance you want from the motor by switching between the display's different levels. Switch to a Medium level to help with an upcoming hill or up to High if you're in a real hurry, where a low setting will give you more of a workout.
Q: CAN I BUY USING THE CYCLE TO WORK SCHEME?
A: Absolutely, and we highly reccomend it as well. Head to our dedicated cyclescheme page for more detailed information.
Q: DO YOU OFFER PART EXCHANGE?
A: Unfortunately not, as the manufacturer and distributor, we cannot take in any second-hand bicycles. However, many independent stores (including some of our dealers) will offer this service, and it is worth checking in your local area for options.
Q: WHAT HAPPENS IF I RUN OUT OF BATTERY MID RIDE?
Do not panic; it happens more often than you think. Once your bike is out of juice, it will continue to function as a standard bicycle. However, if you plan on going for a long ride with a lunch stop in the middle, it's always worth carrying your charger and seeing if you can get a top-up whilst you eat.
Q: HOW FAR WILL MY BATTERY TAKE ME ON A SINGLE CHARGE?
A: Many factors affect the range of our bikes: the rider's fitness, road surface, how fast the bicycle is travelling, temperature or wind conditions, rider weight, tire inflation, etc. We say an average rider contributing just half the effort required (with the motor supplying the other half) should easily achieve the lower end of the suggested mileage.
Riding the bike using mostly high assist settings will reduce the overall range, where using a low assist mode on flatter terrain will achieve much further distances.
For our smaller wheeled bikes, our folders, for example, you should expect more "rolling resistance" and a reduced range compared to our full-sized bicycles. Smaller wheels have to revolve more often to go the same distance and tend to be slowed by small lumps and bumps, unlike larger wheels which ride over more efficiently and have to turn less to go the same length.
Q: HOW LONG WILL MY BATTERY LAST?
A: If you follow our battery care advice and look after it properly, we recommend replacing your battery after about 3-4 years.
We use Lithium-Ion batteries which are well regarded and very dependable. Typically after 600-800 charges, they should still have 80% of their original capacity, but you need to follow some simple rules to keep them in good condition.
Strangely, we find that the batteries that perform best are the ones our riders use most often. Those batteries that fail early have often been left discharged for long periods.
Q: WHAT BATTERY CAPACITY SHOULD I CHOOSE?
A: Choosing the correct battery isn't about opting for the maximum capacity and calling it a day. We recommend considering the full range of options and choosing a battery that matches your lifestyle.
To preserve your battery and make it last as long as possible, we advise against completely discharging it on every trip. If you plan to commute regularly, then aim to use only 70% of your battery's total capacity between charges and try not to let the battery drop below 20% too often.
Conversely, we also recommend not buying a battery with a great deal more capacity than you will ever use. It can be just as harmful to the battery cells if you only charge and discharge the top 10-20%.
Think carefully about the kind of rides you are likely to complete, and you won't go far wrong.
Q: HOW LONG DOES IT TAKE TO CHARGE MY BATTERY?
A: Typically, a 370wh battery takes around 4 hours to charge from completely flat.
It's better for the battery to let it charge to just 90% rather than wait for the full 100% charge - it saves time too!
Q: DO I NEED A SPECIAL CHARGING STATION TO CHARGE MY BATTERY?
Thankfully not - charging your Juicy Bike's battery is simply a matter of plugging it into a standard mains socket with a charger that comes with your bike. Most of our batteries feature a quick-release mechanism and are easily removable for convenience whilst charging.
Q: CHARGE INDICATOR DROPS UNDER LOAD - IS THIS NORMAL?
Typically, the charge indicator drops when under load. This is called voltage sag and is common with all lithium-based batteries.
The charge indicator measures voltage from the battery at any time, and when under load, the voltage does drop a few volts. When the motor is under no or minimal load, such as riding on the flat, the indicator will represent the battery's charge state better. Voltage sag works in a similar way to your remaining mileage indicator on a car. If you were to floor it up a hill, you will see a drop in the expected range but will return once you reach the level ground again.