The Juicybike electric bike warranty is clear and simple
The main parts have a warranty of 2 years. This covers mechanical and electrical parts: including frame, forks, seat, motor, controller, battery and charger.
The warranty is subject to proper care for and reasonable use of the bikes.
Bulbs, brake pads, inner tubes, tyres, chain, cables, etc – are regarded as consumables - When replacements are required these can be purchased from your local cycle shop.
Returns Policy (UK)
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 14 days) and in original, undamaged packaging. If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct a reasonable amount of the original selling price from the refund.
Any refund will cover the cost of the goods, but will exclude the non-refundable delivery charge. The cost and risk of returning goods is the responsibility of the customer. The customer should arrange their own shipping back to Juicybike and ensure that the parcel is adequately insured.
Faulty Goods
a) Faulty goods notified to us WITHIN 14 days of delivery will be collected, repaired or replaced, and redelivered free of charge. Note: At our discretion we may decide to issue a full refund instead of providing a repair or replacement.
b) Faulty goods notified to us AFTER 14 days and within the warranty period are to be returned to Juicybike at the expense and risk of the customer. The customer should arrange their own shipping back to Juicybike and ensure that the parcel is adequately insured. Goods that are repaired or replaced under warranty will be re-delivered free of charge. Note: At our discretion we may decide to issue a refund instead of providing a repair or replacement.
Terms and Conditions
Refunds are dependant on the condition of the goods received back. Damaged or incomplete goods will not be refunded in full. Goods damaged as a result of misuse will be subject to a repair and redelivery charge. The customer will be advised of all chargeable repairs before such work commences.
Repairs or replacements will be made free of charge within the warranty period, only where the fault is not caused by misuse of the product or through normal wear and tear. Goods damaged as a result of misuse will be subject to a repair and redelivery charges. The customer will be advised of all chargeable repairs before such work commences.
Parts And Servicing:
We provide one year's return to base warranty as standard on all key electrical parts: motors, batteries and controllers subject to proper care for, and reasonable use of the bikes. This is upgradeable to two years for an extra, small fee. We stock specialist spare parts and batteries so you will always be able to maintain your bike and keep it in tip-top condition. Specialist parts can be ordered by following this link Other parts can always be found in any local bike shop.