Juicy Bike is about much more than electric bike sales.
We are proud of our e-bike service and aftercare and have a great reputation with our customers.
We want you to get maximum benefit, and maximum use from your investment, which is why we offer a full range of aftercare services, including:
- Advice on the care of your electric bike
- electric bicycle user manual
- Advice on caring for your lithium battery
- Online parts service
- Assembly video
Our Customer Care is excellent. We achieve value for money by passing-on low prices and then ensuring rigorous quality control.
Our warranty terms are simple and clear:
"We provide one year's return to base warranty on all key electrical parts: motors, batteries and controllers subject to proper care for, and reasonable use of our bikes and their parts." You can read our full warranty details here.
We stock specialist spare parts so you will always be able to maintain your bike and keep it in tip-top condition. Other parts can always be found in any local bike shop.We compare very favourably to other distributors in terms of clarity of warranty and our spare parts pricing policy. Please check for yourself by comparing the replacement cost of key e-bike parts with our competitors.
Our Customers deserve the same respect in the long-term as they give to their bikes. We intend to nurture a loyal and mutually respectful relationship as soon as you purchase any of our products.
Got a question for our sales or support team? We'll give you a prompt and honest answer to any question you have. In a hurry? Give us a call Monday to Saturday between 9.30 and 5.00pm at our main phone: 01335 388 035 You can also leave a voice message outside these times.
Our Trade Centres are open to the public from 10am - 4pm, Thursday to Saturday.