Juicy Bike

ARTICLE 1. Subject

1.1. These general conditions of sale and provision of services (hereinafter, the "GTC") define the conditions of sale of products (hereinafter, the "Products") and the provision of services (hereinafter, the "Services") carried out by JUICY BIKE Company (hereinafter, the "Company") to its consumer customers (hereinafter, the "Customers").

The Company and the Customer are collectively referred to as the "Parties" or individually as the "Party".

1.2. When ordering, by checking the box "I acknowledge that I have read and accepted the general conditions of sale", the Customer acknowledges having fully read the GTC and accepted their content without reservation. Otherwise, it is the Customer's responsibility to interrupt the Order by returning to the reception of the Site or leaving it.

1.3. The Company reserves the right to modify the GTC at any time, which will apply to any new Order, even related to a previous Order. The Company therefore invites the Customer to read the GTC with each Order.

1.4. The fact that the Company does not avail itself at any time of any of the clauses of the GTCS cannot constitute a waiver of the latter to avail itself of these same clauses.

ARTICLE 2. Products

The Products are intended for personal use on a private basis by the Consumer Customer only, they are not intended for professional use, which the Customer understands and accepts.

2.1. During his visit to the Company's website (hereinafter, the "Site"), the Customer had the opportunity to learn about the technical characteristics of the Products, their availability, and the financial conditions related to their sale.

The Products are presented on the Site in the form of a catalog, including one or more photographs of each Product, a description of their main technical characteristics and functionalities, and their unit price including VAT. However, photographs are only indicative and non-contractual.

2.2. The Site specifies for each Product, if it is in stock. When a Product is unavailable, the Site prevents its addition to the Cart. However, this information results from an automated process, errors in the actual availability of Products in inventory or those of suppliers may occur. In such a case, the Company will contact the Customer.

2.3. The Customer selects the Product(s) he wishes to order, by clicking on the "Add" button.

The summary of all the selected Products is on the same page of the Site (hereinafter the "Shopping Cart") accessible at the top right of the screen. The Website then displays on the same page the detailed content of the Cart and gives the Customer the opportunity to modify the reference and/or quantity of each Product chosen.

2.4. After selecting the product(s) that the Customer wishes to order, the Customer is invited to finalize his Order by clicking on the "Complete Order" button and check the content of his Cart.

2.5. After clicking on the "Complete Order" button, the Site offers the Customer to log in to his existing customer account, or create one. In any case, the Customer must complete the information necessary for the Company to ensure the execution of the Order.

ARTICLE 3. Customer Account - Authentication

3.1. When creating a Customer account, the Site records the required information, including the Customer's email address and the chosen password (together, the "IDs"). The Identifiers allow the Customer to log in to his account the next time you visit the Site, by filling in the fields at the top right of the screen.

The Identifiers are strictly personal. It is the Customer's responsibility to ensure that they remain confidential, by not disclosing it to anyone. All acts performed on the Site under this Identifier are presumed to be by the Customer and commit him to this title.

ARTICLE 4. Order


4.1. Once the Cart has been validated, the Customer is invited to complete and/or verify his contact details, to choose a delivery point to which he must go to collect his Products (hereinafter, the "Withdrawal Point"), choose a payment method, as well as confirm his acceptance of the GTC.

The Customer definitively validates the Order by pressing the "Validate my order and pay" button. As from the confirmation of the Order, the Parties are bound by the GTC and the Order can no longer be cancelled, except in the cases specified in these GTC. The Customer then receives an email acknowledging receipt of his Order, containing a summary of it, a link to the GTCS applicable on the day of the Order.

The provisions applicable to the right of withdrawal enjoyed by the Customer are detailed below in Article 15 of these GTC.

4.2. The data provided is necessary for the validation of the Order and the delivery of the Products.

4.3. Under no circumstances can the Company be held responsible for the non-performance of one or more obligations incumbent on it, which would be due to an error or omission on the part of the Customer.

ARTICLE 5. Payment terms

Credit card. After confirming your order, the Site invites you to communicate the type of credit card you hold and various information on it, in a secure space, ensuring the encryption of the data transmitted by the SSL protocol. The card must belong to the Groupement des Cartes Bancaires CB or any other group mentioned on the Site.

Once the required information has been completed and validated and after acceptance of the payment request by the banking institution, the account referenced by the Customer is debited for the entire price of the Order.

ARTICLE 6. Deliveries

6.1. The Company ensures the sale and delivery of the Products to Collection Points located in UK mainland. For any other destination, the Customer is invited to contact the Company, which will send him a quote.

6.2. The Company ensures delivery to the Collection Point selected by the Customer in the Order within the maximum period mentioned on the Site, stipulated in working days from the collection of the Order, and in any case, within a maximum period of fifteen (15) days of confirmation of the Order.

6.3. The transfer of risks to the Customer occurs at the time when the latter, or any third party designated by him other than the Company's carrier, takes physical possession of the Products.

6.4. Upon Delivery, the Company communicates to the Customer in the delivery package of the Product the conditions of use and maintenance of the Product (hereinafter, the "Terms of Use"), which are also listed on the Site.

6.5. In accordance with Article L216-2 of the Consumer Code, in the event of delay or lack of delivery within the period provided for in the Order, the Customer may order the Company to proceed with delivery within a reasonable additional time, by registered letter with request for acknowledgement of receipt or in writing on another durable medium.

In the event of a defect or delay in delivery within the reasonable additional period mentioned above, the Customer may terminate the contract, by registered letter with request for acknowledgement of receipt or in writing on another durable medium. The Order is considered resolved upon receipt by the professional of the letter or writing informing him of this resolution, unless the Company has complied in the meantime. In this case, the Company reimburses the Customer for all the sums paid, within fourteen (14) days.

ARTICLE 7. Reception

7.1. Upon receipt of the Order, it is the Customer's responsibility to express in writing, immediately and precisely on the delivery note, to the Collection Point and the Company, any reservations about the condition of the Product. In the event of receipt of a damaged Product package, the Customer undertakes to refuse delivery of the package and to notify the Company immediately.

ARTICLE 8. Guarantees

8.1. The Company does not grant a commercial guarantee, which the Customer expressly understands and accepts.

8.2. The Customer is expressly informed that he benefits, under the conditions provided for by the applicable legal provisions, from the guarantee of conformity of the thing sold (Articles L.211-1 et seq. of the Consumer Code) and the guarantee of hidden defects (Article 1641 of the Civil Code), the provisions of which are reproduced below, in accordance with Article L.133-3 of the Consumer Code (hereinafter together, the "Warranties").

8.3. The technical performance of the batteries indicated in the technical documentation of the Products is that guaranteed by the Company at the time of delivery of the Product only.

To optimise the battery life, the Company recommends use strictly in accordance with the Terms of Use. Nevertheless, the Customer understands and accepts that, even when used in accordance with the Terms of Use, battery performance may decrease over time due to the very nature of a battery.

8.4. Guarantee of conformity

"The seller is required to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It is also liable for lack of conformity resulting from the packaging, assembly instructions or installation when it has been charged to him by the contract or has been carried out under his responsibility" (L.211-4 of the Consumer Code).

The Product must be at the time of its issue (i) comply with current regulations, (ii) be fit for the expected use of a similar good, and/or (iii) correspond to the description made and possess the qualities presented by the Company and that a Customer can legitimately expect having regard to any communication in any form made by the Company.





8.5. Legal guarantee for hidden defects


The Company responds for two (2) years (within the period of the legal limitation period of five (5) years from the sale) from the Customer's knowledge of such defect of defects inherent in the Products and prior to the sale, making the Product sold unfit for the use for which it is intended, and not detectable by the Customer at the time of sale. The Consumer may return the thing or have the Prize returned under the conditions of Articles 1644 et seq. of the Civil Code.

ARTICLE 9. After-sales service

9.1. Ticket opening

9.1.1. To request support under the Guarantee (i.e. if the Customer considers that the Product and the defect are covered by one of the guarantees referred to in Article 8 above) or under the after-sales service (i.e. excluding Guarantees), the Customer connects to his customer area on the JUICY BIKE Site?http://www.juicybike.com/?with his email

In the "After-sales service" tab, the Customer creates one ticket per complaint (hereinafter, a "Ticket").

The Ticket is the only means of exchange with the Company, in order to keep the chronology of the facts and to allow any interlocutor of the Company to intervene on the Ticket.

9.1.2. Under the above-mentioned "sales service" tab, the Customer fills in as much information as possible accompanied by clear and precise explanations about the defect encountered. It can also attach photos or videos.

In the event of a request to put a Guarantee into play, any Ticket opened must be accompanied by a copy of the purchase invoice for the Product, drawn up in the Customer's name.

9.1.3. In any case, no return of part (any part composing a Product, excluding Whole Product or battery, hereinafter, the "Parts"), Product and/or battery must take place without the express prior authorization of the Company.

9.2. Upon receipt of the elements referred to in Article 9.1.2 above, the Company shall analyze the alleged defect to determine whether or not it is covered by a Guarantee.

In this context, the Company reserves the right to request the return of Parts, Whole Product or battery, at the Company's expense, by a carrier chosen by it, it being specified that this prior request does not imply recognition by the Company of the application of any of the Guarantees to Parts or Product and/or alleged defect in question.

The Customer undertakes to make the returns in accordance with the indications communicated by the Company as part of the Ticket (e.g. with or without battery, in pairs of Parts working together, etc.) to the address indicated by the Company, in an adapted and solid packaging ensuring effective protection of its contents.

At the end of the analysis of the elements transmitted under Article 9.1.2. and 9.2 where applicable, the Company communicates to the Customer whether or not the Parts, the Product and/or the batter in question, under the Warranty, and communicates to the Customer the procedure to be followed.

9.3. In the event of an out-of-Warranty request or if at the end of the procedure described in Articles 9.1 to 9.3 above, the Product and/or the defect finally proves to be in good working order or excluded from the application of the Guarantees, any intervention by the Company will be the subject of an estimate, accepted and paid for by the Customer prior to such intervention.

ARTICLE 10. Intellectual property

The Company owns or vests all intellectual property rights relating to the Products and in particular but not limited to copyright economic rights relating to any original creation within the meaning of the Intellectual Property Code, any patents relating to all or part of the Products, designs, and trademarks held by the Company.

The Customer acknowledges and accepts that the Order does not entail any assignment or concession to him of the Company's intellectual property rights whatsoever.

10.1. Without prejudice to the rights granted to him by applicable law, the Customer is not authorized (i) to reproduce and/or represent all or part of the Products and/or their image and/or any distinctive sign of the Company, and (ii) to declare and/or file applications for title of protection under intellectual property law relating to all or part of the Products and/or their image, before any authority whatsoever, including abroad.

ARTICLE 11. Responsibility

11.1. The Company undertakes to repair any direct damage that the Customer may suffer in the event of non-performance or poor execution of the Order, by him or that of one of his prespoons.

11.2. Within the limitations permitted by consumer regulations:

The Customer expressly accepts that the Company cannot be held responsible for indirect and immaterial damage suffered by the Customer.

The Company reminds the Customer that he is solely and fully responsible for the use of the Products and that the Company cannot be liable for any damage whatsoever in the event of (i) abnormal use and/or not in accordance with the GTCS (including but not limited to any uses for professional purposes) and/or the legislation and/or destination and/or the Conditions of Use of the Products by the Company or a third party authorized by it, (v) the intervention of a third party not authorized by the Company for a repair and/or any operation relating to the Products, (vi) the Customer's negligence, or (vii) force majeure.

In any case, it is expressly agreed between the parties that the total of any combined cause of compensation, damages, costs of any kind that would be borne or paid by the Company in favor of the Customer may not exceed an overall ceiling any dispute combined by an amount equal to the price excluding tax actually collected by the Company in respect of the Product in dispute.

The Customer understands and accepts that in any case, the Company cannot be held liable except in cases of non-compliance with the Order and/or failure of the Product. The case of damage suffered by the Customer or third parties as a result of the Customer's use of the Product is expressly excluded. The Customer uses the Product at its own risk, including when used in accordance with these, safety rules and the Terms of Use. The Conditions of Use should be read carefully but are only a maintenance guide and tips for good use and cannot replace the usual precautions to be respected when cycling.

ARTICLE 12. Applicable law

12.1. The Parties shall make an address for service at their domicile or head office.

12.2. The Order and the GTC are subject to UK law only.

ARTICLE 13. Disputes

13.1. In the event of a dispute, the Parties will seek an amicable solution by notifying the other Party by mail with a request for acknowledgement of receipt of its willingness to assert this clause.

During the duration of a procedure for the amicable resolution of a dispute, each Party expressly waives the action and procedure against the other Party on the basis of the dispute in question.

13.2. The Customer is informed, in accordance with the provisions of Article L.616-1 of the Consumer Code, that he has the possibility of resorting to a conventional mediation procedure for consumer disputes or any other alternative dispute resolution method.

13.3. In the absence of an amicable outcome, and under the legal conditions applicable to consumer disputes, each Party will be free to refer the matter to the competent court.

13.4. Customers can also use the Online Dispute Resolution platform operated by the European Commission to settle their dispute and accessible via the following link:?https://ec.europa.eu/consumers/odr??

ARTICLE 14. Personal data

14.1. The Customer is informed that, as part of the management and execution of the Order:

- The Company is required to collect Personal Data (within the meaning of the GDPR) in compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, the "GDPR") and Law No. 78-17 (hereinafter referred to together as the "Applicable Regulations");

- Personal Data is subject to automated processing by the Company, for the purposes of fulfilling the Order, building a customer file and managing the customer relationship, by its staff and/or the staff of its subcontractors or partners responsible for all or part of the execution of the Order;

- The Company processes Personal Data relating to the surname, first name, telephone number, email address, password for connection to the Site, bank details and postal address of the data subjects. The transmission of this data is mandatory, otherwise the Company will not be able to execute the Order.

14.2. As part of the management and execution of the Order, Personal Data may be communicated by the Company to:

- Any subcontractor presenting the appropriate guarantees under the Applicable Regulations;

- Any company controlled by the Company, controlling the Company or under common control within the meaning of Article L.233-3 of the Commercial Code.

14.3. The Company may have to communicate all or part of the Personal Data to competent judicial authorities or administrations under applicable law or in the context of mandatory decisions. The Company undertakes to limit the communication of Personal Data to what is expressly and exhaustively required.

14.4. In the event that the Company transfers Personal Data to a country that does not benefit from an adequacy decision from the European Commission, the Company undertakes to implement the appropriate safeguards to the preservation of the confidentiality and integrity of Personal Data in accordance with the provisions of the Applicable Regulations (in particular Article 46 of the GDPR).

14.5. The Order and the GTCS do not establish between the Parties (i) any joint liability within the meaning of Article 26 of the GDPR, (ii) or a subcontracting relationship within the meaning of Article 28 of the GDPR.

14.6. In accordance with the provisions of the Applicable Regulations (Articles 15 to 22 of the GDPR), the Customer and any data subject have the right to request from the Company access, rectification, erasure and/or limitation of the processing of Personal Data, or the right to object to the processing and/or portability of Personal Data.

In accordance with the Applicable Regulations, the Customer is informed that Personal Data that is derived, calculated or inferred by the Company from the data provided by the Customer is excluded from the right to portability, insofar as it is not provided by the Customer, but created by the Company.

To exercise these rights, the Customer or any data subject may contact the Company by email.

14.7. The Company can under no circumstances be held responsible for failing to provide all or part of the Personal Data or to provide all or part of Personal Data, erroneous.

14.8. The Company retains the Customer's Personal Data for the time necessary for the management and execution of Orders. The Company may retain Personal Data after the execution of the Order, for the time necessary to satisfy any legal, regulatory, accounting or fiscal obligation to retain Personal Data (in particular for probationary purposes) or to communicate to authorized authorities (administration, police services, etc.).

ARTICLE 15. Right of withdrawal applicable in the event of an Order concluded remotely or outside the establishment within the meaning of Article L221-1 of the Consumer Code, excluding fairs and exhibitions

15.1. Right of withdrawal

Within the limitations provided for in Articles L221-18 et seq. of the Consumer Code, the Customer has the right to withdraw the Order without giving a reason within fourteen (14) days, from the conclusion of the Order or receipt of the last part, at the Customer's choice.

To exercise the right of withdrawal, the Customer must notify the Company, at the contact details indicated hereto, of his decision to withdraw from the Order by means of an unambiguous declaration.

A model (non-mandatory) of withdrawal form provided for in Article R221-1 of the Consumer Code is annexed hereto.

15.2. Effects of withdrawal

In the absence of a request for early execution and in the event of withdrawal of the Order by the Customer in accordance with the legal requirements recalled below, the Company reimburses all payments received from the Customer, including delivery costs (with the exception of additional costs arising from the Customer's choice of a delivery method other than the cheapest standard delivery method offered by the Company) without undue The Company makes the refund using the same means of payment as that used by the Customer for the initial transaction, unless expressly agreed by the Customer for the use of another different means. In any case, this refund will not incur any costs for the Customer.

15.3. The costs of returning the Product are the responsibility of the Customer. As the Products cannot be returned by mail, the collection costs are available on the Site. The Customer is responsible for the depreciation of the Product resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the Product.

15.4. Early execution

15.5. The Customer is informed that by requesting the execution of the Order before the end of the expiry of the withdrawal period, (i) he expressly waives his right of withdrawal if the Order is fully executed at the end of the aforementioned fourteen (14) day period, or (ii) undertakes to refund the Company an amount corresponding to the service provided by the Company until the date of receipt of the notification referred to in the previous Article, in proportion to the total Price of the product.

15.6. The Customer requests that the execution of the Order begin before the end of the fourteen (14) day withdrawal period provided for in Article L.221-18 of the Consumer Code


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(subject to the legal conditions for exercising the right of withdrawal)

Please complete and return this form only if you wish to withdraw from the contract.

Name of consumer(s):

Address of the consumer(s):

I/we (*) hereby notify you/notify (*) my/our (*) withdrawal from the contract for the sale of the property (*)/for the provision of services (*) below:

Ordered on (*)/received on (*):

Date: Signature of the consumer(s) (only if this form is notified on paper):

(*) Strike out what does not apply.

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